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Laptop does not boot up every time consistently and will not connect to the internet.

by Tom Valdez  July 21, 2015

Owner / Mountain Peak Computers

tom@mountainpeakcomputers.com

www.mountainpeakcomputers.com

 

On Monday we received a call from one of our clients in Littleton Colorado that had a problem with her laptop.  She informed me that her laptop wasn't booting up consistently and when it did bring up Windows 7 it would not connect to the internet.

 

We scheduled a time to pickup her laptop late in the afternoon.

 

Once on site she was able to show me that the laptop had to be powered on and off 2 twice before it came up to Windows.  Then she  opened Chrome and it would not connect to the internet. 

 

The last time we had worked on her laptop it had a drive corruption.  we had corrected the problem but the client declined at that time to replace the drive.  So we agreed that replacing the hard drive and reinstalling windows was the best solution.  Her laptop was a quad core and was worth repairing instead of buying a new laptop.

 

I told her that the 120GB SSD drive cost was $99, which included a 2 year warranty, and $120 for the labor.  We set a time that I would return the laptop after the repair, around 1 PM the next day.

 

On the way back to the shop I picked up the replacement SSD drive at Microcenter.  Once in the shop I first installed the new hard drive and started the Windows 7 install process.

 

Then I connected the old hard drive to one of our test PC.  Windows Pro repaired the drive corruption and then rebooted to the login screen.  The drive was visible and I was able to take ownership of her data.  I cut her data and moved it to our storage drive.  I also copied the Drivestore folder from the windows/system32 directory.  This contains all the drivers from the original install.

 

Once the Windows 7 install was completed the Drivestore folder was copied to the new SSD and all drivers where then installed.  I then downloaded and installed all  Windows updates.  Then we install JAVA, Adobe Flash, Adobe Reader, WINRAR, Chrome and AVG anti-virus Free.  The final step is to copy her data back on the laptop.

 

When I returned the laptop I asked the client for the wireless key.  She gave me a piece of paper with a long wireless key.  I immediately asked her if she would like her key changed to something that was easier to input.  She said that would be great and it would make it much easier when friends and family come over and ask for the wireless key.

 

So I connected the laptop directly to the router using a CAT5 cable.  Once I received a IP address, I opened Network and Sharing Center to find the gateway IP address.  It was 192.168.1.1.  I then opened Chrome and entered 192.168.1.1 in the address bar.  The login windows came up and I entered the user and password found on the side of the router.  The configuration screen came up and I selected Wireless then security.  I then changed the security key to one that Mountain Peak Computers uses for its clients, it is one that is simple to remember, but at least 8 charters.

I then disconnected the CAT5 cable and then using the new wireless key I connected the laptop to the router.  I then watched as my client then changed the wireless key on her phone. 

 

With the job completed I was paid for the services and heading to my next job.

 

 

If you have a similar problem or any other computer problem you can give Mountain Peak Computers a call at 303-400-4000 for the personal service you demand and we can provide.

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"Excellent fast service. My sick laptop was well and healthy within two days. Tom did a very good job, I consider him trust worthy, respect his opinion and appreciate his work. "
Ron
"I normally fix my computer myself. However, when about half of the parts seemed to go bad all I once I needed a little help figuring out which ones still worked. I was afraid that if I told them upfront that I didn't intend to buy anything I might not get the best service, but I was wrong. I got my computer back the day after I dropped it off, with a list of working and non working parts. I thought the price was very fair as well. The staff was also very friendly. "
 
Nicole H.
 
"If your computer is broken you can bring it here. They are doctors for your electronics. They work quickly and are very successful. The prices are very fair. They always take the time to explain all problems with you and ask you what you would like them to do before they do it. The pricing is very fair. Very nice folks here. "

Nicolas P.